Refund Policy
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
How Refunds Work
Strobe Shine issues refunds to the original form of payment used on an order in the event that your order:
- Is canceled by Strobe Shine
- One or more of your items sold out since your order was processed
- Item(s) proved to be received damaged, defective, or incorrect
- Strobe Shine will take 2-5 business days to clear your refund. Depending on your financial institution, the refund amount may take up to 10 business days to post to your account.
If you used a gift card to purchase your item(s), your funds will be issued back to your gift card immediately.
Do Gift Card Expire?
No, Strobe Shine gift cards never expire and can be treated just like cash on our online store!
Why did I receive a partial refund after placing my order?
One or more of your items may have sold out since your order was processed.
What happens if I use a gift card to pay for all or part of my order and some items were out of stock?
The amount refunded will go back to the gift card that was used, any remaining balance will be returned to your other form of payment.